Comprehensive mapping of user segments, content types, and delivery mechanisms
This interactive tool helps you understand how different teams in your organization can benefit from knowledge management solutions. Here's what you can do:
Discover 11 different user types - from sales teams to developers - and see their specific knowledge needs and challenges.
Browse 39 different content types including guides, API documentation, training materials, and business proposals.
See how content can be delivered through 6 different mechanisms like wikis, chatbots, API portals, and more.
Use the filters above to find specific user types, content categories, or search for particular terms.
Quick Start: Click on any user segment row to expand and see detailed information. Use the "Business Presentation" button to view a comprehensive overview of the KM strategy.
| User Segment | Use Cases | Content Types | Delivery Forms | Meta Annotations | Tool Suggestions |
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